How should I respond to a student who needs help?
Use your good judgment, and consider the following options:
Consult with a colleague or department chair, the Dean of Students, or Counseling Services if you need guidance.
Deal directly with the behavior/problem in the classroom, according to classroom protocol.
Address the situation one-on-one.
Mentally rehearse what you want to say.
Confront the student about specific concerns. Be direct and clear: "You have been doing/seeming ___________, and I am concerned about you. What's going on? . . . Have you talked with anyone about this?" etc.
If the student doesn't want to talk about it (denies there's a problem or explicitly says it's "private," don't push for information!) But do follow through with referral.
Refer the student to one of the College's student resources. See referral phone numbers for help.
Hold the line about your expectations. (Don't feel guilty about a student failing a project or a course.)