Needing a Helping Hand: Working with the Residence Life Staff

Staff on Duty
Residence Life Staff are available for problems and emergencies that may occur in the halls.

During the day if you need assistance you should find your RC/RA/CL, or you may call any of the Area Offices, the Office of Residence Life or Public Safety.

717-337-6901 (x6901) Office of Residence Life (located in CUB 250)
717-337-7100 (x7100) Central Area Office (located in Apple Hall)
717-337-6899 (x6899) West Area Office (located in Stine Hall)
717-337-6841 (x6841) East Area Office (located in Patrick Hall)
717-337-6304 (x6304) Theme Housing (located in CUB 240)
717-337-6911 (x6911) Department of Public Safety (located at 51 W. Stevens St.) 

During the evenings from 9:00 p.m. - midnight (Friday and Saturday 9:00 p.m.-1:00 a.m.), student staff members are available in the East and West Area Duty Offices. The staff can be reached by telephone during this time for any problems. The West Area duty office is located in Stine Hall and the phone number is x8700. The East Area duty office is located in Patrick Hall and the phone number is x8572. If you cannot reach a staff member in the duty office, staff members go on rounds throughout the evening, so please leave a message or call back. After these times, duty staff can be reached in their rooms.

For problems in the upperclass area, you may contact Public Safety and ask for the "RC on-call" to be paged.

The Department of Public Safety can be reached 24 hours a day, seven days a week.

Keys and Lockouts
Each resident is issued keys to his/her residence hall and room or apartment upon check-in. All keys remain property of the College and may not be duplicated. Duplicated keys will be confiscated and the student will be charged $85 for a lock core change and possible disciplinary sanctions. When vacating an assigned room during the academic year, keys must be returned to the Office of Residence Life.

Students accidentally locked out of their room may contact...
Any student who is locked out of his/her room may go to the Department of Public Safety (51 West Stevens Street) and request to check out a reserved room key to admit him/herself into his/her room. The reserved room key may only be checked out for a maximum time period of two hours. This service is free and available twenty-four hours a day. A student may only check out a key to the room that he/she is assigned to and must provide identification to obtain a reserved key. Public Safety may use CNAV for identification purposes.

Any key that is not returned within two hours is presumed to be lost and will require a mandatory lock change for all residents. (See Lost or Stolen Keys below).

Public Safety will respond to any abnormal circumstances surrounding a lock-out situation where the student is unable to obtain a reserved key on his/her own. Students should call Public Safety at x6912; additionally, there is a $10.00 fee for this service. Lock-out responses will be prioritized based on other community needs and could result in significant delays. You will need to present your key when you are let into your room. Failure to show your room key will result in an automatic lock change at the student's expense (see Lost or Stolen Keys below).

Under no circumstances will you be let into another student's room. Take personal responsibility and carry your key to avoid unnecessary inconvenience and expense.

Lost or Stolen Keys
If you lose or break your key, you must contact Facilities Services at 717-337-6700 (x6700).  Lost keys will result in a lock change with a charge of $60.00 per lock ($85.00 if lock change is necessary after hours or on weekends).  Any student who loses his/her key after May 1, 2009, or does not return his/her key prior to leaving campus will be charged $100.00 for a lock change.   These charges include costs for materials and labor.  Students may potentially be reimbursed the cost of materials in the event that a lost or stolen key is recovered after a lock has already been changed.  All new keys may be picked up at the Office of Residence Life (CUB 250) during regular business hours or Public Safety if after regular business hours. Keys lost after normal business hours should be reported to Public Safety (717-337-6911 or x6911) first, and then to Facilities Services (717-337-6700 or x6700) immediately the next business day.