Infrastructure and Computing Support

THE FIRST CONTACT FOR COMPUTING INFORMATION

The Infrastructure and Computing Department serves as the primary customer service unit for the Information Technology division at Gettysburg College. We are charged with making sure computer problems are resolved to your satisfaction. Requests are received at the IT Helpdesk in a variety of ways. E-mail, walk-up service, and telephone are all venues that you, the customer, have available to you. Our main Helpdesk is located on the top floor, south end of Eddie Plank Gym. Our responsibilities include:

• Performance Upgrade/End User Computing Distribution Policy
• Service Level Agreement
• ITHelpdesk
• Computer Troubleshooting
• Computer Repair
• Computer Deployment
• Student Computer Support
• Laptop Purchase Program support

Contacting Infrastructure and Computing

• ITHelpdesk@gettysburg.edu for the main IT Helpdesk
• Dial ext. 7000 (on campus) & 717-337-7000 (off campus)
• gtechgettysburg.edu for Student Support
• Dial ext. 6935 (on campus) & 717-337-6935 (off campus)