Service Level Agreement - About
Infrastructure and Computing acts as the primary customer computer information and service group for IT. We are responsible for receiving, tracking, solving or satisfying a service request, and communicating with customers regarding the status of a request and their ultimate satisfaction with our services. The Infrastructure and Computing staff members are skilled computer hardware and software technicians, seasoned troubleshooters, and experienced customer service providers. In addition, to support our service initiatives for students, Infrastructure and Computing employs and trains students with advanced understanding of computer software and hardware and with a desire to treat our customers courteously and with respect.