Need Help?

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If you are experiencing a problem with your computer there are several ways to contact us.

Enter a Helpdesk Ticket
E-mail
Phone

Enter a Helpdesk Ticket

If you are having problems with your computer, you can enter a request (or ticket) into our Helpdesk system which is part of CNAV. Here's how:

1. Login to CNAV

2. Select My Place, My Helpdesk

3. Click Submit New Request

4. The Institution should be set to Gettysburg College

5. Select Gtech from the Helpdesk Menu

6. Enter a brief description of the problem in the Request Summary field. Typical  problems might be No Network Connection, Word Freezes, Computer Shuts Down, etc.

7. Enter as much information as possible in the Request Description field. Please  include your operating system, any error messages you are receiving, etc. Please keep in mind that the more information about your problem that you include, the easier it will be for us to fix your problem.

8. Include your phone number

9. Click Submit

10. The Helpdesk will enter your ticket and we will begin working on it as soon as possible.

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Email

Send us an email at gtech@gettysburg.edu.

Phone

Call our office to speak with a tech or leave us a message at x6935.

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