Single Line Analog Phone Instructions
For Help, dial 6918
CALL PILOT # 337-7400 EXPRESS MESSAGING # 337-7484
To make a call to an extension, dial the 4-digit extension number, also known as the Directory Number or DN. To make a call outside, dial 9 and the number. If the call is in another area code, don't forget to dial a "1". For example, 9-1-609-234-5678, 9-1-800-123-4567, etc.
EXTERNAL DIALING CAPABILITIES
Each phone will have the same external dialing capabilities with the new system. If you were required to dial an authorization code in the past, the same is true with the new system installation. Authorization codes have remained the same.
You will be able to distinguish an incoming external call from an internal call. An external call rings "RING-RING-PAUSE, RING-RING-PAUSE", while an internal call rings normally, "RING-PAUSE, RING-PAUSE". If you do not answer a call, depending on how your set is programmed, the call may be directed to your mailbox or to another extension.
TRANSFER: You are on an active call and wish to send the call to another extension
- Tell the caller you will transfer them,
- Depress the switchhook (if you have a LINK or a FLASH button use that)... you will hear special dial tone
- Dial the extension (you can stay on the line and announce the call before hanging up...the caller cannot hear)
- Hang up
*You may stay on the line and announce the call before hanging-up. If you get a busy signal or a fast-busy signal, get the caller back by depressing the switch-hook again.
NOTE; STAFF ONLY CONFERENCE (6-way calling) You are on an active call and wish to add another party to the conversation. Tell the caller(s) you are adding another party to the call,
- Depress the switchhook - you will hear special dialtone
- Dial the number (don't forget the 9 if it's an outside call)
- When the party answers, depress the switchhook again.
To add another party, repeat the steps above, maximum of 6 parties, internal/external.
NOTE; If you receive a busy signal or no answer when using TRANSFER or CONFERENCE, depress the switchhook and you will be re-connected with the original party/parties.
CALL FORWARD- *2 to forward ...#22 to cancel forwarding. If you will be away from your desk you can redirect your calls to another extension or to CALL PILOT (at extension 7400).
- Lift the handset and dial *2
- Dial the extension where calls should be re-directed
- Hang up
To cancel call forward, lift the handset and dial #22.
CALL PICKUP- *7 Some phones are in a CALL PICKUP GROUP, meaning you can answer a phone ringing in your area by lifting your handset and dialing *7.
LAST NUMBER REDIAL - *3 When activated, this feature will dial the last telephone number called from the phone. The maximum number of digits it will store is 16. Lift your handset and dial *3.
HOLD - *4 To place an active call on HOLD, depress the switchhook and dial *4. Hang up. You will hear a reminder ring every 60 seconds while a call is on HOLD. The call will stay on HOLD until you lift the handset
RING AGAIN - *5 - You have dialed an extension and received a busy signal. Dial *5 and hang up. When you are called back, listen for 3 short rings. Lift handset and hear ringing. Wait for an answer and begin your conversation. To cancel ring again, pick up your handset and dial #55.