Livestream Troubleshooting

The video stream provided by the Vbrick is a WMV (Windows Media File) format. To play this file:

On a Mac:

In order to open the video stream automatically using QuickTime on a Mac, you must have Flip4Mac installed, which is a plugin that allows QuickTime to play WMV files.  Download the plugin:
http://windows.microsoft.com/en-us/windows/products/windows-media-player/wmcomponents

If Quicktime still fails to open the stream, download VLC Media Player:
http://www.videolan.org/vlc/download-macosx.html

Once installed:

1. Copy the video stream link
2. Open VLC.
3. Open the File menu and select Open Network.
4. Paste the video stream link into the URL field.
5. Click Open.

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On a PC running Windows XP:

 

On most PCs, Windows Media Player will open automatically when the link is clicked. If the link does not open automatically:

1. Copy the video stream link
2. Open Windows Media Player
3. Right-click in the title area at the top of the player window to reveal the pop-up menu
4. Select File --> Open URL
5. Paste the video stream link into the Open field
6. Click OK

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On a PC running Windows 7:

If the link does not open automatically in Windows Media Player:

1. Copy the video stream link
2. Open Windows Media Player
3. Right-click in the blank area to the left of the player controls at the bottom of the window to reveal the pop-up menu.
4. Select File--> Open URL.
5. Paste the video stream link into the Open field.
6. Click OK

 

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On a PC Using VLC:

 

If Windows Media Player fails to open the file on a PC, you can use VLC media player. Download VLC: http://www.videolan.org/vlc/download-windows.html

Once installed:

1. Copy the video stream link
2. Open VLC